At Ionmax, we are committed to delivering excellence in both product quality and customer care. All Ionmax products come with a standard 2-year warranty, providing you with peace of mind and reliable support.
Important Warranty Update
Effective 1st August 2025, the warranty policy for all Ionmax products has been updated:
- Products purchased on or after 1st August 2025 are covered by a standard 2-year warranty.
- The previous 2+2 year extended warranty no longer applies to purchases made from this date onwards.
- Products purchased before 1st August 2025 remain eligible for the extended 2+2 year warranty, provided they meet all original terms and conditions, including product registration within 30 days of purchase and valid proof of purchase from Ionmax or an authorised retailer.
- As a special exception, we will continue to honour the 2+2 year extended warranty for the ION610 and Vienne ION630 models purchased up until 31st December 2025, subject to the original terms and conditions.
This change reflects our ongoing efforts to ensure a sustainable balance between quality, service, and value for our customers.
Making a Warranty Claim
To make a warranty claim, please ensure:
- The product was purchased new (not secondhand)
- It was purchased from Ionmax or an authorised retailer
- You have valid proof of purchase
We recommend registering your product and uploading your receipt online to ensure a smooth claim process.
For more information or assistance, please contact our customer support team. We’re here to help.
Thank you for choosing Ionmax.
Enjoy better indoor air quality, worry-free.
Browse our store or authorised resellers to purchase eligible products with 2 years warranty.
To validate the extended warranty, register your Ionmax appliance within 30 days of purchase.
During registration, upload your proof of purchase (invoice or receipt) showing the date of purchase.
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Eligible products
The Ionmax 2-year warranty applies to all residential Ionmax air purifiers, dehumidifiers, and humidifiers.
The following items are not covered under the 2-year warranty:
- Ionmax Q10 Air Quality Monitor
- Air purifier / dehumidifier filters
- Accessories
- Replacement parts
Warranty Information
All Ionmax products sold are covered by a standard 2-year warranty, unless stated otherwise.
To be eligible for warranty coverage, the product must:
- Purchased and registered within the last 30 days
- Still within its warranty period
- Has a valid proof of purchase
- Purchased new (not secondhand)
- Purchased from Ionmax or an authorised reseller/retailer
Contact Ionmax to make a warranty claim with your proof of purchase within the warranty period for us to make repair/replacement arrangements.
Users must register their warranty with us and upload their receipt online to be stored as proof of purchase.
Products returned under warranty are subject to all conditions under our Warranty Policy.
